Shipping policy
Shipping Policy
Last updated: 08/04/2026
At Solmara, we are pleased to offer free shipping on all orders.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your shipping details.
Shipping Times
Estimated delivery time is 7–10 business days.
Please note that shipping times are estimates and may vary depending on your location and external factors.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to follow your delivery.
Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:
- Courier issues
- Customs processing
- High demand periods
Solmara is not responsible for delays caused by these external factors.
Incorrect Address
Please ensure that your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
Once an order has been shipped, responsibility passes to the shipping carrier.
Solmara is not liable for:
- Lost packages
- Stolen packages
- Delivery confirmation errors
If you experience any issues, please contact the courier directly. You may also contact us at:
and we will do our best to assist you.
Customs & Duties
For international orders, customs fees or import duties may apply.
These charges are the responsibility of the customer and are not controlled by Solmara.