Refund policy
Returns & Exchanges Policy
At Solmara, we want you to love your jewellery. If for any reason you’re not completely satisfied, we’re here to help.
Returns
We offer returns within 14 days from the date of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Items must be returned in their original packaging
Non-Returnable Items
For hygiene and personalisation reasons, the following items are non-returnable and non-exchangeable:
- Earrings
- Customised or personalised jewellery
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at:
Please include your order number and clear photos of the issue so we can resolve this as quickly as possible.
Return Process
To initiate a return, please email us at info@solmarajewelry.com with your order details.
If your return is approved, we will provide instructions on how to send your item back.
Additional Information
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service, as we are not responsible for lost returns
- Once your return is received and inspected, we will notify you regarding your refund